What can be returned, and how refunds are processed.
What can be returned
Products damaged in transit, a wrong item sent, or a defective product — report within 7 days of delivery, with photographs.
Non-consumable items (craft, textiles, utensils) in unused, resalable condition with original packaging — within 7 days of delivery.
If you would rather have the item replaced than refunded, see our Replacement Policy — the same form offers both.
What cannot be returned
Products marked "Not returnable" on their page, such as food. These cannot be returned or replaced once delivered, opened or not, for hygiene and safety reasons. If one arrives damaged, wrong or expired, contact us and we will put it right.
Products where the seal is intact but the shelf life has been substantially consumed because the return was raised late.
How to raise a return
Sign in, open the delivered order under Your account → Orders and choose "Return or replace". You can also email info@asmakamgram.org with your order number, the item, and photographs where it is damaged.
We will confirm within 2 working days and arrange a pickup where a return is accepted.
Products shipped by a maker
Some marketplace products are shipped by the maker who made them. You still raise a return for them with us, exactly as above, and never need to contact the maker yourself.
Where the item came from a single maker, we may ask them to review the request. The decision is still communicated by us, within the same timeline.
The refund is issued by us, to your original payment method, whoever shipped the item.
Refunds
Approved refunds are credited to the original payment method within 5–7 working days of us receiving the item back.
For a cancelled order that has not yet shipped, the refund is initiated immediately on cancellation.
Delivery charges are refunded only where the return is due to our error.
Questions about this policy? Email info@asmakamgram.org or call +91 7227 056 256.
